Effective from: 9 October 2026 (version 1.0)
Terms: these terms of service referred to in Art. 8 of the Polish Act of 18 July 2002 on providing services by electronic means. Service: the MaxAnimals Go platform available at maxanimals.pl and as a mobile application. Provider, Seller: UNIEXPO Sp. z o.o., registered in Koźmin Wielkopolski, ul. Towarowa 3, 63-720 Koźmin Wielkopolski, Poland, entered in the register of entrepreneurs of the Polish National Court Register under KRS number 0000980105, whose company files are kept by the District Court Poznań-Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, NIP (Polish tax ID): 6211843170, REGON: 522455222, share capital PLN 5,000. User: a person using the Service. Consumer: a natural person performing a legal act not directly related to their business or professional activity (Art. 22[1] of the Polish Civil Code). Entrepreneur with consumer rights: a natural person concluding a contract directly related to their business activity where the contract is not of a professional nature for that person (Art. 7aa of the Consumer Rights Act). Account: the User's individual profile in the Service. Business day: a day from Monday to Friday, excluding public holidays in Poland. Product: goods offered for sale in the Service. Digital content and Digital service: as defined in the Consumer Rights Act. Order: the User's declaration of intent to conclude a sales contract. Durable medium: a material enabling information to be stored in a way allowing future access and unchanged reproduction.
These Terms govern the use of the Service, the provision of services by electronic means, the conclusion and performance of sales contracts, delivery, payments, withdrawal from the contract and the handling of complaints. The Provider and Seller is UNIEXPO Sp. z o.o.; contact details are set out in section 25. The Terms are made available free of charge before the contract is concluded, in a way that allows them to be obtained, reproduced and recorded. Using the Service constitutes acceptance of these Terms. The Seller does not apply any code of good practice within the meaning of the Polish Act on counteracting unfair market practices. The Seller does not require a deposit or any other financial guarantee. Apart from handling complaints and guarantees, the Seller provides no after-sales services. These Terms neither exclude nor limit any Consumer rights arising from mandatory provisions of law; in the event of conflict, those provisions prevail.
The Provider supplies the following services free of charge, in particular: maintaining an Account, the contact form, the newsletter (subject to separate consent), browsing and searching Products, posting reviews and questions, pet-care features (health records, walks, reminders), social features (friends, messages, playdate, lost-pet broadcasts) and the loyalty programme. Selected services may be paid or available under a subscription. Information about any charge is presented before the contract is concluded. Technical requirements: a device with internet access, an up-to-date browser supporting JavaScript and cookies or an up-to-date version of the mobile application, and an active e-mail address. Users must not supply unlawful content. A contract for a free service may be terminated by the User at any time by ceasing to use the Service or deleting the Account. The Provider may suspend or terminate a service for a User who breaches these Terms or the law, following the procedure in section 17.
Registration is voluntary and free of charge; an Account may also be created and accessed using a Google or Facebook account. The Service may be used by persons aged 16 or over; persons with limited legal capacity require the consent of their legal guardian. The User undertakes to provide true and current data and to keep login credentials confidential; enabling two-factor authentication is recommended. The User may delete the Account at any time in the Account settings. The Provider may delete or suspend an Account in the event of a material breach of these Terms or the law, after prior request to cease the breach, unless the breach is gross. Deleting an Account does not affect sales contracts concluded beforehand or obligations arising from the law.
Product information presented in the Service constitutes an invitation to conclude a contract and not an offer within the meaning of the Civil Code. An Order is placed by selecting Products, choosing the delivery and payment method and confirming with a button labelled "Order with obligation to pay" or equivalent. Placing an Order constitutes an offer to conclude a sales contract. The contract is concluded once the Seller confirms acceptance of the Order on a durable medium. Immediately before placing an Order the User receives information on the main characteristics of the Product, the total price including taxes, delivery costs and other charges, and the delivery time. The minimum Order value is PLN 29. The Seller picks and packs the Order within 2 Business days of the payment being credited, or, for cash on delivery, of the Order being confirmed; this period does not include carrier transit time. The Seller may refuse to fulfil an Order in justified cases, in particular where the Product is unavailable or the price was stated in error and the error was obvious, informing the User without delay and refunding any payment received.
Product prices in the Service are gross prices in Polish zloty (PLN) and include VAT. Prices do not include delivery costs, which are indicated separately before the Order is placed. Where a price reduction is announced, the Seller states, alongside the reduced price, the lowest price of that Product applicable during the 30 days preceding the reduction, or, if the Product has been offered for less than 30 days, the lowest price since it was first offered, in accordance with the Polish Act on informing about prices of goods and services. Prices are not personalised on the basis of automated decision-making. The Seller may run promotional campaigns under separate rules which do not limit consumer rights.
Available payment methods are: BLIK, instant online bank transfer and cash on delivery, where the chosen delivery method offers it. BLIK payments and instant online transfers are handled by Krajowy Integrator Płatności S.A. (Tpay) and PayPro S.A. (Przelewy24) under those operators' own terms; the User chooses the operator when placing the Order. Failure to pay within the period indicated in the Service entitles the Seller to cancel the Order after a prior reminder. An invoice is issued on request after providing a tax identification number before the Order is completed; invoices are delivered electronically, to which the User consents.
Delivery is made within the territory of the Republic of Poland, and abroad only where the Service indicates such an option. Available carriers: InPost (parcel lockers and courier), DPD, DHL and Poczta Polska. The cost and expected delivery time are presented before the Order is placed; the free-delivery threshold is indicated in the Service. The Seller releases the Product without undue delay and no later than 30 days from conclusion of the contract, unless the parties agree otherwise. The risk of accidental loss or damage passes to the Consumer upon delivery of the Product to them; if the Consumer chose a carrier not offered by the Seller, the risk passes upon entrusting the Product to that carrier. Checking the condition of the parcel on receipt is recommended; drawing up a damage report is not a condition for a complaint to be considered.
A Consumer and an Entrepreneur with consumer rights may withdraw from a distance contract without giving a reason. The statutory period is 14 days; the Seller contractually extends it to 30 days from taking possession of the Product. Sending the declaration before the deadline is sufficient: by e-mail to reklamacje@maxanimals.pl, using the form available in the Service or the model form annexed to the Consumer Rights Act. The Product must be returned without undue delay and no later than 14 days from withdrawal, to: UNIEXPO Sp. z o.o., ul. Towarowa 3, 63-720 Koźmin Wielkopolski, Poland. Direct costs of returning the Product are borne by the Consumer unless the Seller has agreed to bear them. The Seller refunds all payments received, including delivery costs at the level of the cheapest method it offers, within 14 days, using the same means of payment; it may withhold the refund until it receives the Product or proof of its dispatch. The Consumer is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning. The right of withdrawal does not apply in the cases listed in Art. 38 of the Consumer Rights Act, in particular to Products liable to deteriorate rapidly or with a short shelf life, Products supplied in sealed packaging which cannot be returned once opened for health-protection or hygiene reasons (e.g. opened pet food), Products made to individual specification, and digital content supplied on an intangible medium where performance began with the Consumer's express prior consent after being informed of the loss of the right of withdrawal.
The Seller is obliged to deliver a Product that conforms with the contract. In relation to Consumers and Entrepreneurs with consumer rights, liability for lack of conformity is governed by Chapter 5a of the Consumer Rights Act. The Seller is liable for a lack of conformity existing at the time of delivery and revealed within two years of that time; a lack of conformity revealed within two years is presumed to have existed at the time of delivery. The Consumer may demand repair or replacement. Where repair or replacement is impossible or would require excessive costs, and in the other cases set out in the Act, the Consumer may make a declaration on price reduction or withdrawal from the contract; withdrawal is excluded where the lack of conformity is immaterial. For Users who are neither Consumers nor Entrepreneurs with consumer rights, the Seller's liability under the statutory warranty is excluded pursuant to Art. 558 § 1 of the Civil Code. A quality guarantee applies only where a guarantee statement has been given by the manufacturer or the Seller, on the terms set out therein; a guarantee neither excludes nor limits rights arising from lack of conformity.
Complaints regarding Products and services provided by electronic means may be submitted by e-mail to reklamacje@maxanimals.pl, via the contact form in the Service, or in writing to: UNIEXPO Sp. z o.o., Góreczki 1, 63-720 Koźmin Wielkopolski, Poland. That address is for written complaints; a Product returned after withdrawal must be sent to the address given in section 9. A complaint should include the User's contact details, a description of the irregularity and the request. The Seller considers the complaint without undue delay and no later than 14 days from its receipt, and informs the User of the outcome on a durable medium. If the Seller fails to respond to a Consumer's complaint within that period, the complaint is deemed justified. The cost of delivering the Product subject to complaint to the Seller is borne by the Seller.
A Consumer may use out-of-court methods of handling complaints and pursuing claims, in particular: applying to the permanent consumer arbitration court operating at the provincial Trade Inspection inspector, requesting the provincial Trade Inspection inspector to initiate mediation proceedings, and using the free assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection. Detailed information is available at those bodies' offices and websites, and from the Polish Office of Competition and Consumer Protection (uokik.gov.pl). Use of out-of-court dispute resolution is voluntary and requires the consent of both parties. The European Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025 and is no longer available.
The Service may provide digital content and digital services, including paid subscriptions. Before the contract is concluded the User is informed of the scope of the service, the price, the billing period and the renewal rules. A subscription renews for successive billing periods unless terminated; termination is possible at any time in the Account settings, effective at the end of the paid period, at no additional cost. Chapter 5b of the Consumer Rights Act applies to digital content and digital services, including provisions on conformity with the contract and the supply of updates. The Provider may modify a digital service on the terms provided for in the Act, informing the User of material changes with appropriate notice and, in the cases specified in the Act, allowing termination of the contract.
Participation in the loyalty programme, the cashback programme, the referral programme and the affiliate programme is voluntary and free of charge. Points, cashback balances (including affiliate programme commissions) and rewards do not constitute money, may not be exchanged for cash and may not be transferred to another person unless the Service expressly provides otherwise. The rules for earning, using and expiring points and balances are presented in the Service. Detailed rules of the Points Programme are set out in Annex no. 2, and those of the Affiliate Programme, in which a User shares links to Products and receives a commission on sales as funds in the cashback wallet, in Annex no. 5. For the important reasons and in the manner set out in section 23, the Provider may amend the rules of a programme, informing participants at least 14 days before the change takes effect; this also applies to amendments to Annexes no. 2 and no. 5 and to changes to the lists and rates presented in the Service that are unfavourable to participants. For the same reasons, the Provider may terminate a programme, informing participants at least 30 days in advance, and in the case of the Points Programme at least 60 days in advance (Annex no. 2); unused points remain valid until the date the programme ends. Points, cashback funds and commissions credited before a change takes effect keep their value. Abuse, in particular creating fictitious Accounts or artificially generating referrals or sales through affiliate links, entitles the Provider to cancel points, cashback funds and commissions obtained in this way.
Only signed-in Users may post Product reviews. The Provider takes steps to verify that published reviews come from Users who purchased or used the Product, in particular by linking the review to the Account and Order history; reviews verified in this way are marked accordingly. The Provider does not post false reviews, does not commission third parties to post them, does not modify the content of reviews and does not remove negative reviews because of their tone. Both positive and negative reviews are published. A review may be removed only where it breaches the law or these Terms, following the procedure in section 17.
The main parameters determining the order in which Products are presented in search results and listings are, depending on the sorting option chosen by the User: relevance to the query, Product availability, popularity and sales performance, price, User ratings and how current the offer is. The User may change the sorting method and apply filters at any time. The Provider does not accept payment from third parties for higher ranking of Products in search results; where a presentation constitutes paid advertising or sponsored material, it is clearly marked. Product and nutrition recommendations generated using algorithms and artificial intelligence are informational only; how they work is described in the Privacy Policy.
Users may post content in the Service, in particular reviews, questions, comments, photos, pet descriptions and messages. It is prohibited to post content that is unlawful, infringes third-party rights, is offensive or misleading, contains third-party personal data without a legal basis, or contains advertising without the Provider's consent. The User declares that they hold the rights to the content posted and grants the Provider a free, non-exclusive licence to use it to the extent necessary to provide the services in the Service. Anyone may report content considered illegal or contrary to these Terms using the reporting function available next to the content or by writing to kontakt@maxanimals.pl, which also serves as the Provider's electronic point of contact. Reports are handled without undue delay in a diligent, non-arbitrary and objective manner. The Provider informs the User of any decision to remove content, restrict its visibility, or suspend or delete an Account, together with a statement of reasons and information on the right to appeal; an appeal may be lodged within 6 months of the decision at kontakt@maxanimals.pl. This section applies in accordance with Regulation (EU) 2022/2065 (Digital Services Act).
The Service offers paid online consultations with specialists: a trainer, a behaviorist and a pet dietitian. These specialists are NOT veterinarians, and a consultation is NOT a veterinary service, medical advice, an examination or a diagnosis, and does not replace a visit to a veterinary practice. No veterinary prescriptions or medicinal product recommendations are issued during a consultation. If an animal shows signs of illness, injury or suffering, contact a veterinarian; in life-threatening cases contact a veterinary practice open 24 hours immediately. AI-based features, including the AI Advisor and breed recognition and body condition scoring from photos, are labelled as AI in the Service. Their results, like the warnings about substances dangerous to a given species shown when a medication is recorded, are informational only, may contain errors and are not veterinary advice, a diagnosis or a treatment recommendation. They do not replace an examination of the animal by a veterinarian. Detailed rules for consultations and the Care+ programme are set out in Annex no. 3.
The Service provides features that use location, including walk tracking, a map of pet-friendly places, lost-pet broadcasts, playdate and information about other Users nearby. Use of these features is voluntary and requires consent to access location data, which may be withdrawn at any time in the device settings. The User decides the extent to which their data is shared with other Users in the privacy settings. Social features serve to connect pet owners; the User uses them at their own risk and should exercise caution when arranging meetings. The heat-in-car alert and reminders are supportive only, do not relieve the User of the duty to properly care for their animal, and the Provider does not guarantee delivery of a notification. Sharing data with a pet sitter takes place for a period determined by the User and may be revoked at any time.
The Service allows browsing events and entering animals into shows and competitions. The event organiser is the entity indicated in the event description and determines the rules of participation, the fees and the event regulations. The Provider acts as an intermediary in submitting the entry and, where so indicated in the description, in handling the payment. The User is responsible for the truthfulness and completeness of the entry data, including pedigree data. The rules for cancelling participation and refunding fees are determined by the organiser, without prejudice to the rights of Consumers under applicable law.
The Provider makes every effort to keep the Service running continuously and reserves the right to technical breaks, of which it gives advance notice where possible. The Provider is not liable for the consequences of using the Service contrary to these Terms or the law, for content posted by Users (subject to section 17) or for the operation of third-party services, in particular payment operators, carriers and map providers. Product information, educational content and the outputs of artificial-intelligence features are informational and do not constitute veterinary or nutritional advice. Limitations of liability do not apply to Consumers to the extent that mandatory provisions of law provide for broader liability, nor to damage caused intentionally.
The controller of Users' personal data is UNIEXPO Sp. z o.o. The rules for processing personal data, including the purposes and legal bases of processing, retention periods, categories of recipients and the rights available to Users, are set out in the Privacy Policy available at /privacy. Data is processed in accordance with Regulation (EU) 2016/679 (GDPR).
The Provider may amend these Terms for important reasons, in particular a change in the law, a change in the scope or manner of providing the services, the introduction of new functionalities, or for reasons of security or abuse prevention. Users holding an Account are informed of the change by an e-mail sent to the address assigned to the Account (on a durable medium) and by a message in the Service, at least 14 days before the change takes effect; the same period applies to changes to the rules of the programmes referred to in section 14, including Annexes no. 2 and no. 5. A User who does not accept the change may, before that date, terminate the contract for the provision of services by electronic means by deleting their Account. Orders placed before the change takes effect are governed by the previous version of these Terms.
Matters not governed by these Terms are subject to Polish law, in particular the Civil Code, the Consumer Rights Act and the Act on providing services by electronic means. The choice of Polish law does not deprive a Consumer of the protection afforded by mandatory provisions of the law of their country of habitual residence. Disputes involving a Consumer are heard by the court having jurisdiction under general rules; disputes with a User who is not a Consumer are heard by the court having jurisdiction over the Provider's registered office. These Terms are made available in Polish, English and German; in the event of any discrepancy between language versions, the Polish version prevails. These Terms apply from the date indicated above.
UNIEXPO Sp. z o.o. ul. Towarowa 3, 63-720 Koźmin Wielkopolski, Poland NIP (Polish tax ID): 6211843170 REGON: 522455222 KRS: 0000980105 (District Court Poznań-Nowe Miasto i Wilda in Poznań, 8th Commercial Division) Share capital: PLN 5,000 Address for returns (withdrawal): ul. Towarowa 3, 63-720 Koźmin Wielkopolski, Poland Address for written complaints: Góreczki 1, 63-720 Koźmin Wielkopolski, Poland E-mail: kontakt@maxanimals.pl Complaints: reklamacje@maxanimals.pl Phone: +48 534 826 600 Support hours: Monday-Friday 8:00-20:00, Saturday 9:00-17:00, Sunday 10:00-16:00 Polish time
1. The regular deliveries programme is a recurring-delivery service for selected Products, operated by the Seller (UNIEXPO Sp. z o.o., details in the Contact section). The Customer may run several subscriptions. In each subscription the Customer chooses the Products, their quantities and the delivery frequency: every 1 to 8 weeks or every chosen number of days (7 to 180). All Products of one subscription ship together in one box. The Customer may merge two subscriptions into one: the Products of the merged subscription then move to the subscription the Customer picks and ship in its boxes, and the merged subscription ends. Participation is voluntary, free of charge and open-ended. No minimum number of deliveries is required. 2. The Customer starts a subscription in the cart: next to Products covered by the programme they turn on “Regular delivery” and choose a delivery frequency for them or an existing subscription for them to join. The Customer pays for an order with such Products at checkout by payment card only, accepting these Terms together with the consent to recurring card charges. That order is the first delivery of those Products, and its delivery cost follows the general rules of the Terms for the whole cart. The next delivery of a new subscription falls the chosen interval after the order day. A Product joining an existing subscription ships with its delivery closest to one of its intervals after the order day, never with a delivery already announced (for a paused subscription the date is set once it resumes); where the subscription already contains that Product, its quantity increases in boxes not yet announced. With that payment the card is saved (tokenised) with the payment operator Krajowy Integrator Płatności S.A. (Tpay) and from then on serves all of the Customer's subscriptions. A subscription created in the Regular deliveries tab and not yet active is activated by the Customer in that tab by accepting these Terms together with the consent to recurring card charges and paying for its first box by card or choosing the saved card; in the latter case the first box ships after 4 days and is paid, like every following one, on its shipping day (points 3–5). The Seller never stores full card details. 3. The recurring-charge consent means that payments for subsequent boxes are collected automatically from the saved card on the box's shipping day, without confirming each transaction separately. The consent can be withdrawn at any time by ending the subscription in the Regular deliveries tab or by contacting the Seller; withdrawal ends the subscription it concerns. 4. Product prices in a box follow the Store's price list as of the box announcement day. The programme discount shown next to the Product is calculated from the regular price and does not stack with promotions or discount codes: if a Product is on promotion on the announcement day, the Customer pays the lower of the two prices, the promotional one or the regular one less the programme discount, and where a Product on regular delivery in an order paid at checkout is also covered by a discount code or another discount, only the better of them applies. The total amount due (Products plus any delivery cost) is announced to the Customer 3 days before shipping. The card is charged exactly the announced amount; only the Customer's own edits within the editing window (point 5) may change it. Price reductions are presented in accordance with the law, including the lowest price of the 30 days preceding the reduction. 5. Three days before shipping the Customer receives a notice with the date, contents and amount of the box. At any time until the day before shipping the Customer may, in the Regular deliveries tab, skip the box or postpone it; postponing a box moves the following boxes of that subscription by the same number of days. From the notice until the day before shipping the Customer may also change quantities or remove items from that box and add one-off Products (they ship with the box at no extra delivery cost), and at any time change quantities and frequency for future boxes. Changing the frequency does not change the quantities: a box already announced ships unchanged, and the next one comes one new interval after it. On the shipping day the box closes and can no longer be edited. 6. Delivery is by courier or to the pickup point chosen by the Customer. The delivery cost is shown with the box announcement. Delivery of a box is free when the value of its Products at the Store's prices before the programme discount reaches the threshold indicated in the Store. If some Products turn out to be unavailable after the announcement, the unavailable items are skipped and the charged amount never exceeds the announced one; the Seller tries to ship the skipped Products again after 4 days. If nothing is available, the box is neither shipped nor charged, and the Seller tries again after 4 days and notifies the Customer. 7. If a card charge fails, it is retried automatically over the following days. If it keeps failing, the programme is paused until the Customer updates the card or resumes the deliveries with the current card in the Regular deliveries tab. If the card payment for an order that started or extended a subscription is refunded or disputed, the Seller pauses all of the Customer's subscriptions paid with that card and informs the Customer by e-mail; the Customer may resume them in the Regular deliveries tab, choosing another card where needed. The programme is never cancelled automatically for these reasons and no extra fees apply. 8. The Customer may at any time, in the Regular deliveries tab: pause a subscription, resume it, and end it with immediate effect for that subscription's future boxes and charges. A box already paid for is delivered and settled under the general Terms. The payment card can be changed in the Regular deliveries tab at any time; the change applies to all of the Customer's subscriptions and involves no charge. 9. Each parcel is a separate sales contract concluded when the card is charged. The Terms' provisions on delivery, the 14-day right of withdrawal, statutory warranty and complaints apply to each of them, subject to statutory exceptions to withdrawal (e.g. unsealed Products that cannot be returned for health or hygiene reasons, and perishable Products). 10. The controller of personal data processed for the programme is UNIEXPO Sp. z o.o.; the details, including data scope and individual rights, are described in the Privacy Policy. Card data is processed solely by the payment operator. 11. The Seller may amend this annex for important reasons (in particular changes in law, in the scope of services, or in payment/delivery providers' terms), notifying participating Customers at least 14 days in advance in the Store and by e-mail. Amendments do not affect parcels already announced. A Customer who does not accept the amendments may cancel the programme before they take effect. 12. For regular deliveries matters contact kontakt@maxanimals.pl.
1. The Points Programme (the "Programme") is operated by the Service Provider UNIEXPO Sp. z o.o. (details in the Contact section). This Annex elaborates on the "Loyalty programme, cashback, referrals and affiliate programme" section of the Terms and contains the rules referred to therein. 2. Every User holding an Account is automatically a Programme participant. Participation is voluntary and free of charge; you may opt out at any time by ceasing to use the Programme or deleting your Account. Deleting the Account forfeits accumulated points and cashback funds. 3. Purchase points are awarded for paid orders, based on the amount actually paid, if the order was placed while signed in to an Account or the e-mail address given in the order is the e-mail address of an Account. Orders with an e-mail address not linked to any Account earn no points. The number of points depends on the participant's tier: Bronze earns 2 points per 1 zł, Silver (total purchases from 500 zł) 3 points per 1 zł, and Gold (total purchases from 2000 zł) 5 points per 1 zł. The tier reflects the total value of paid orders since Account creation and is never downgraded. Points for a paid order can be used 30 days after the order is paid; until then they are shown in the app as pending and are not part of the balance. 4. Points are also awarded for in-app activities (including walks, daily quests, challenges, verified reviews, answers to other Users' questions, successful referrals and confirmed check-up visits of a pet at a veterinarian). Walk points are awarded only for walks recorded in the app, and walks typed in by hand earn no points; a play session with a cat of at least 10 minutes logged in the app also earns the walk points. The reward for completing all of the day's quests is 25 points. The current list of rewarded activities and rates is presented in the Programme tab of the app. Daily activity-point limits apply to prevent abuse. 5. Closing all three daily rings activates a ×2 multiplier for points earned over the following 24 hours; the multiplier does not apply to points for purchases or to fixed-value rewards (e.g. referrals). 6. If an order is cancelled or the contract is withdrawn from, the points and cashback awarded for that order are reversed and the total purchase value reduced accordingly. If reversed points have already been spent, the balance is reduced no further than zero. The participant never incurs a debt. 7. Points can be exchanged for cashback funds in the participant's wallet at a rate of 100 points = 1 zł. The minimum single exchange is 500 points, and total exchanges may not exceed 100 zł in any 30-day period. Points may also be spent on in-app features (e.g. streak protection) at the prices indicated there. 8. Cashback funds may only be used to reduce the price of subsequent purchases in the Service. When placing an order, cashback funds or points may cover at most 30% of the value of the Products in the order after discounts, excluding delivery costs. Points and cashback funds are not money, are not payable out, bear no interest and are non-transferable. 9. Points are valid for 12 months from being awarded; the oldest points are used first. The Service Provider gives roughly 30 days' advance notice of upcoming expiry (a notification plus information next to the balance in the app). Expired points cannot be restored. 10. Abuse (in particular creating fictitious Accounts or artificially generating activities or referrals) entitles the Service Provider to cancel points obtained that way, in accordance with the Terms. 11. Complaints about the Programme are handled as described in the "Complaints" section of the Terms. 12. Amendments to this Annex follow the Terms amendment procedure, with at least 14 days' notice before taking effect; the list of activities and rates (point 4) may be updated in the app, with changes unfavourable to participants announced with the same notice. The Service Provider may terminate the Programme for important reasons with at least 60 days' notice; until the termination date points can be exchanged under the existing rules. 13. Participants' personal data is processed in accordance with the Privacy Policy for the purpose of running the Programme, i.e. awarding and settling benefits based on purchases and in-app activity. 14. Referral programme. A Participant may invite other people with the referral code available in the app under “Refer a friend”. A code can be used within 30 days of creating the Account, and only one code can be used per Account. Referral points are awarded in three stages: when the referred person uses the code, when that person pays for a first order worth at least PLN 49 and, for the referring person only, when the referred person is still using the Service 30 days after using the code; the number of points for each stage is shown in the app. The referring person receives points for each stage at most 5 times in any 30-day period. No referral points are awarded: a) for using one’s own code; b) for a mutual referral, that is using the code of a person who previously joined with this Participant’s code; c) where the referring person’s Account and the referred person’s Account are used on the same device. Cancelling the first order or refunding it reverses the points awarded for that stage.
This annex is a courtesy translation of the Polish original, which prevails in case of any discrepancy. It governs paid online consultations with non-veterinary specialists (trainer, behaviorist, pet dietitian) and the paid Care+ benefits programme: the scope and limits of the service, pricing and prepayment via the payment operator, the consumer's request to begin performance before the withdrawal deadline and the resulting loss of the right of withdrawal upon full performance, refunds where a consultation is not taken up within 72 hours, the Care+ benefits (member consultation rate, one welcome consultation per account, free delivery with no basket threshold, better loyalty point earning on a better-of basis, higher AI limits), card-on-file recurring billing with consent revocable at any time, cancellation effective at the end of the paid period, and the rules for changing the programme. The full Polish text is available at maxanimals.pl/terms. It also sets out the ticket format: the customer describes the case (with photos or video), the specialist delivers a written analysis with recommendations within 24 hours, the customer then has 3 clarifying questions within 48 hours, and the ticket closes afterwards, but never before the last question has been answered; once closed, it stays readable.
Complete and return this form only if you wish to withdraw from the contract. You may also declare withdrawal in any other unambiguous way, including the form available in the Service. Using this template is not mandatory. To: UNIEXPO Sp. z o.o., ul. Towarowa 3, 63-720 Koźmin Wielkopolski, Poland, e-mail: reklamacje@maxanimals.pl I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*): Ordered on (*) / received on (*): Name of consumer(s): Address of consumer(s): Order number (optional, speeds up processing): Signature of consumer(s) (only if this form is notified on paper): Date: (*) Delete as appropriate.
1. The Affiliate Programme (the "Programme") is operated by the Service Provider UNIEXPO Sp. z o.o. (details in the Contact section). This Annex elaborates on the "Loyalty programme, cashback, referrals and affiliate programme" section of the Terms. 2. Any User holding an Account may take part in the Programme (a "Partner"). Participation is voluntary and free of charge. A Partner creates an affiliate link on the page of a chosen Product in the Service and shares it with others. When publishing the link or sending it to others (in particular on social media, on a website or in a message), the Partner clearly labels it as an affiliate or advertising link, for example with the words "affiliate link" or "#ad", so that recipients know that the Partner earns a commission on purchases made through it. 3. One affiliate link covers one Product, in all its variants (for example pack sizes), and leads to its page; there are no links to a whole basket. A Partner has one link per Product: when trying to create another link to the same Product, the Service shows the existing link. A Partner may create at most 20 new links in any 24 hours. 4. The commission is 5% of the base, unless the Service Provider has set a different rate for the brand of the Product. Before a link is created, the Service shows the rate the link will be created with. That rate is assigned to the link when it is created, is shown next to the link, does not change for the life of the link and is the rate that applies to commissions from that link. The commission base is the total gross amount of the basket lines with the linked Product at the time the order is placed (price times quantity, including discounts applied to those lines in the basket), excluding delivery costs. Paying part of the price with cashback funds does not reduce the base. The commission is rounded down to the full grosz. 5. A commission is earned on an order placed in the Service that includes the linked Product, if no more than 30 days have passed between opening the link and placing the order. Opening a link is remembered on the device on which it was opened. If the person opening the link is signed in to an Account, or signs in on that device within those 30 days, the link is also remembered on their Account. The most recently opened active affiliate link is always the one remembered: opening another link replaces the previous one, separately on the device and on the Account. 6. The link remembered on the device on which the order is placed takes precedence. The link remembered on the Account is used when the order was placed while signed in to that Account and the device holds no link or its link earns no commission (for example, when the order is placed on a different device). One order earns a commission from at most one link. A link remembered on the Account stops applying after the first order for which it earned a commission. 7. Commissions are also earned on orders placed without signing in (as a guest), based on the link remembered on the device. 8. No commission is earned: a) on a purchase made by the Partner themselves, including without signing in using the e-mail address of their Account; b) on a purchase from an Account used on the same device as the Partner's Account; c) if at the time of purchase the link is paused by the Partner or disabled by the Service Provider; d) on Products other than the linked Product. 9. A commission on an order first has the status "awaiting approval". Once 30 days have passed since the order was placed, or for online payment since the payment was confirmed (the time for withdrawal from the contract, including delivery), a commission that has not been voided is automatically transferred to the Partner's cashback wallet. The Service Provider may approve a commission earlier; it is then transferred to the wallet without delay. The Partner can see their links, the number of clicks on them (clicks from the same IP address are counted once a day, and clicks by the Partner and from Accounts used on the Partner's device are not counted), sales and commission statuses in the "Affiliate programme" section of their Account. 10. Cancelling an order voids all commissions from that order. A refund for the linked Product, including for some of the units (for example after withdrawal from the contract or an accepted complaint), voids the commission on that Product in that order. If a voided commission was already in the cashback wallet, its amount is deducted from the wallet, no further than to zero. The Partner never incurs a debt. 11. The commission is transferred only as funds in the cashback wallet and is not paid out in money. These funds may be used to reduce the price of subsequent purchases in the Service while signed in to the Account, up to 30% of the value of the Products in the order after discounts, excluding delivery costs, and are subject to point 8 of Annex no. 2: they are not money, are not payable out, bear no interest and are non-transferable. The limit of 100 zł per 30 days in point 7 of Annex no. 2 applies to exchanging points for cashback funds and does not limit commissions or the use of funds for purchases. 12. The Partner may pause and resume their link at any time in the "Affiliate programme" section. A paused link still leads to the Product but earns no commission and counts no clicks. The Service Provider may disable a link, which the Partner then cannot resume or replace with a new link to the same Product, in the event of abuse, in particular: sending the link as spam, sharing it with misleading content or without the labelling required by point 2, creating fictitious Accounts, purchasing through one's own link, or running paid advertising using the MaxAnimals name. The Service Provider voids commissions obtained in this way, including those already transferred to the wallet (with their amount deducted from the wallet as set out in point 10). 13. Deletion of the Partner's Account, which takes place 30 days after it is requested (the deletion can be cancelled during that time), voids commissions not yet transferred to the cashback wallet and disables all of the Partner's links. Funds in the cashback wallet are forfeited in accordance with point 2 of Annex no. 2. 14. Complaints about the Programme, including the calculation or voiding of commissions, are handled as described in the "Complaints" section of the Terms. 15. Amendments to this Annex follow the Terms amendment procedure, with at least 14 days' notice before taking effect. A change of the commission rate set for a brand does not apply to links created earlier. 16. Personal data of Partners and of persons opening affiliate links is processed in accordance with the Privacy Policy for the purpose of running the Programme, i.e. attributing orders to links, calculating and settling commissions and preventing abuse. In particular, the following are processed: the code of the opened link and the time it was opened, the IP address of the person opening the link (to count clicks and prevent abuse), the e-mail address given in the order and device identifiers stored for notifications (to apply the exclusions in point 8).
